Respondus常见问题

Find answers to the Frequently Asked Questions on Respondus:

• 什么是Respondus锁定浏览器? Respondus监控?
  • Respondus Lockdown 浏览器 is a custom browser that locks down the testing environment within the common learning 管理系统s like Canvas. 当学生使用Respondus时 LockDown 浏览器, they are unable to print, copy, go to another URL, or access other 应用程序. Respondus监控 is a companion product for 响应锁定浏览器 that protects the integrity of non-proctored, online exams. 学生使用自己的 computer and a webcam to record assessment sessions, all without leaving the learning 管理系统. 
• Respondus锁定浏览器出现问题?

  • If you are having issues with 响应锁定浏览器 you can view 更多锁定浏览器常见问题解答.

• My instructor indicated the quiz will use Respondus Lockdown 浏览器? 我如何下载 it?
  • You can download San Jose State's Respondus browser using this 下载页面. After downloading the software, you will need to locate and open the 浏览器 to begin 要求它的考试显示在 Student Guide on taking a quiz in Canvas using 响应锁定浏览器(Video Tutorial)
• What are the system requirements for students to use Respondus Lockdown browser?
  • Respondus is compatible with Windows: 10, 8, 7, Mac: MacOS 10.15 to 10.12、OS x 10.11, OSX 10.1, iOS: 11.0+ (iPad仅支持LMS集成). 
• 更新Respondus的步骤是什么?
  • 打开回复，点击“i"位于左上角的角落. 在弹出的新窗口上单击 打开“检查更新”.点击“获取更新”并安装. 
• 如何在Respondus中进行测试?
  • 在你的课程中选择测验. Canvas will prompt you 发射 the LockDown 浏览器 应用程序. If LockDown 浏览器 is not installed, click Download Respondus LockDown 浏览器. Follow the on-screen instructions to install the LockDown 浏览器. 一旦安装完毕, 打开锁定浏览器应用程序. 选择学习管理系统、Canvas、 发射. You may now navigate the browser to view the desired quiz.
• Can I download the Respondus Lockdown 浏览器 from within Canvas before my quiz is 可用?
  • The Respondus Lockdown 浏览器 is 可用 for download only after the quiz is made 可用. Alternatively, you can download San Jose State's Respondus lockdown 浏览器 通过以下链接:http://download.respondus.com/lockdown/download.php?id=967937270.
• My instructor has enabled Respondus Lockdown browser but I have to upload a file. 这是怎么做到的??
  • Since Respondus Lockdown 浏览器 locks your browser, you will need to take a picture of your work and then connect your device to the computer using a cord. 这将 allow you to select the file from your device as your online file submission.
• 如何在Respondus中重考?

  • For retaking the quiz on respondus, students should confirm with their instructor that whether they are allowed to take multiple attempts of quiz or not. 如果多个 attempts are allowed then after first attempt close the browser and log out using 您的菠菜网lol正规平台One学生id和密码. 转到Canvas，点击“take quiz”，然后 again log into respondus lockdown browser to attempt the quiz. 

• 当Respondus冻结时该怎么办?  

  • When LockDown 浏览器 appears to "freeze", it is commonly due to a dialog box from other 应用程序 running in the background appearing underneath the secure LockDown 浏览器 layer or there are corrupted web links, which are blocked. (锁定浏览器 is a client web browser based on the same system comp一个nts and settings that also 组成了Windows上的IE和mac上的Safari.)

    If the "Student Early Exit" feature is not 可用, no proctor is 可用 to enter the "Proctor Exit Password" to close LockDown 浏览器, or the system is not responsive to the proctor exit password, the only option is a power down.

    Because many systems put the computer into suspension when pressing the power button once, it will likely be necessary for you to force a power down by holding down the 按下电源按钮5 ~ 20秒或更长时间. 通常会有“唧唧”声，“咔哒”声。 or "beep" as the local drive heads are locked into transport position and the display 断电时放电. Keep holding down the power button until the computer 完全关闭. Ignore any messages that may appear on your screen during this 过程.

    We recommend the following steps to restore any default settings after a power down. Please _do not_ attempt to remove LockDown 浏览器 or perform any other restore methods 在执行以下步骤之前.

    To restore the default settings on a Windows system:

    1. Start the system from a power down (not suspension).

    2. 启动锁定浏览器

    3. 立即退出锁定浏览器

    4. Log out of the Windows user account (do not use Windows Restart)

    5. 重新登录Windows用户帐户

    To restore the default settings on a Macintosh system:

    1. Start the system from a power down (not suspension).

    2. 启动锁定浏览器

    3. 立即退出锁定浏览器

     
• What to do when the internet disconnects while using Respondus? 

  • If the student loses Internet connectivity in the middle of an exam, they can in most situations, use the "Student Early Exit" to close the browser with a valid reasons, resolve the underlying connection issue, restart the browser and continue the exam. 

    However, if the instructor enabled the option "Lock students into the browser until exam is completed " when enabling the LockDown 浏览器 requirement in the LockDown 浏览器 Dashboard, the instructor or proctor will need to use an "exit password" under the "i" button or "关于" button in the LockDown 浏览器 toolbar to close the browser.

    At the end of the message, we've included steps to restore with LockDown 浏览器 if 系统出现严重错误.

• 如何关闭Respondus?  
  • After taking the quiz, there is close sign on right hand side corner of the screen. Click on that and then sign out using your 菠菜网lol正规平台One student id and password.