校园电话

手机 & Soft Ph一个 支持, Conference ph一个s, extension provisioning, 911 support, voice mail, 800 Numbers Baseline (bundled) and add-on teleph一个 and voice-mail (including 移动和更改).

信息技术 provides all campus teleph一个 operations and support (analog 和数字)，包括:

• 桌面电话和软电话
• 可视电话(选定单位)
• 校园蓝电话，和其他墙壁/安全电话
• 话音中继和业务
• 传真线
• 音频会议
• 语音信箱
• 911和紧急呼叫服务
• Teleph一个 directory for 教师, 工作人员 and 部门
• 个人或团体快速拨号

• 教师
• 工作人员

There is no cost but you must have an active 一个菠菜网lol正规平台 ID# and work in a 菠菜网lol正规平台 affiliated 建筑.

政策

• 个人使用国家提供的电话:
  • State teleph一个s are provided for the conduct of State business and not personal use.
• 禁忌:
  • No personal long distance calls should be made from State teleph一个s  
  • No personal calls should interfere with the conduct of State business
  • Employees found in violation of the personal teleph一个 use policies are subject to 纪律处分

• 打开帮助单 or
• 或完成 电话和网络(Internet)服务请求 (can be filled out by Administrative 工作人员 or Department IT Tech)

电话指导

• 菠菜网lol正规平台语音信箱用户指南[docx]
• 思科电话终端用户指南

维修请求

IT is responsible for the maintenance, repair and installation of all 菠菜网lol正规平台 voice and 数据电缆. To request service and/or repairs, please complete our 电话及网络(互联网)服务申请表.

The type of information that should be included with your cabling request is predicated 基于工作的复杂性:

• If the scope of work is adding 一个 teleph一个 line to a location, the work request 能简单地陈述那个要求吗.
• If the project includes new construction, remodeling of existing spaces or demolition work, a written scope of work and a floor plan or blue prints will be required. 

The information required to create your cabling request(s) would include, but not 限于以下内容:

• 请求者的姓名和联系信息
• Primary contact name and contact information, if applicable
• Best time(s) for a callback to schedule a walk-through inspection
• 简要说明工作地点和范围

演练检验

Upon receipt of the initial request, a walk-through inspection will be scheduled by 信息技术布线技术员.

报价及工作时间表

Once our cabling technician has completed the walk-rough inspection and examined all relevant documentation, a quote will be created and sent to the requestor for approval. When we receive the signed quote with a charge code from the requestor, the materials 订单和工作安排.

认证的技术人员

菠菜网lol正规平台 is a Commscope Systimax Structured Cabling Systems site. 我们所有的信息 Technology cable technicians have completed Commscope installation training, authorizing them to perform fiber optic cable installation 和测试, and UTP copper cable installation 和测试.

保修

When installed and managed by an 菠菜网lol正规平台 Systimax certified technician, Commscope covers 电缆有20年的保修期. In addition to the Commscope standards, our Information Technology cable technicians are also familiar with the 菠菜网lol正规平台 Campus Cabling Standards.

• 我如何申请电话服务/维修?

  • If you need new teleph一个(s), voicemail box(es) installed, moved, changed or disconnected, 请提交 电话和网络(Internet)服务请求. 

• 我是新用户. 我怎样才能进入我的语音信箱?

  • 有必要重新分配邮箱给您. 你忘记密码了吗 entered unsuccessful attempts that have locked you out? 你的密码必须是 重置. 联系 your Department admin or IT tech for assistance or 提交票证请求.

• 可以更改拨号功能吗?

  • Yes, all 菠菜网lol正规平台 ph一个 are programmed to Local calling by default. 如果拨号能力 of your ph一个 does not meet your business needs, you can request a change in class of service to State, Nationwide or International calling.

• If I move locations, does my ph一个 and ph一个 number transfer?

  • Yes, the ph一个 is assigned to the employee, not the department. 它和你一起移动 to your new location as long as it is not associated with an Agent line, is the 部门 Main Line, or is attached to a program listed on the 部门 Website. 联系 你的部门IT支持技术安装你的电话.

    Please keep in mind, that any time your location 变化 we need to be notified so the Online 目录 and 911 records are updated and reflect your new location. 请参考 到上面的链接.

• 我可以购买自己的手机吗?

  • No. 菠菜网lol正规平台使用思科电话. If the department needs analog service, they can purchase an analog device such as a fax from an outside vendor.

• 我的手机上可以有多条线路吗?

  • Yes, the addition of a line to a ph一个 is an available service requiring programming 变化. 

• 我的号码可以在多部手机上使用吗?

  • Yes, but each ph一个 needs to have a unique extension assigned to it. 这个独特的扩展 数字也被称为质线. 在电话上增加一条线路是可行的 需要更改编程的服务.

• 我可以更改显示名称吗?

  • Yes, the name that shows up when you place a call is programmed for each line individually. If there is a new user, or the current user would like to change their name contact your Department admin, IT tech or refer 到上面的链接.

• Can I change which lines on my ph一个 ring and/or activate the voicemail light?

  • 是的，但那需要我们这边的程序. 要请求特定更改，请联系 your Department admin or Department IT tech for assistance.

• 我的手机怎么坏了?

  • There are a variety of reasons why a teleph一个 may not work, ranging from Network problems, equipment issues, or the service has been disconnected at a customer's request. 联系 your Department admin or Department IT tech for assistance.

• 为什么我不能拨打本地电话以外的电话?

  • The calling capabilities for 菠菜网lol正规平台 teleph一个s are programmed to dial local by default. If your ph一个 does not meet your business needs, contact your Department admin or Department IT tech for assistance or submit a request to change the class of service 到加州、国内或国际 提交票证请求. 

• 我的手机丢了或坏了，我该怎么办?

  • The first step is to check with your Department admin or IT tech to see if a work request has been submitted to move or remove the service. 如果你的电话服务 was not moved, and it is determined that the set has been stolen, contact the 大学警察局(失效链接) 然后向警方报案. Our repair policy does not cover the theft, physical damage 或者滥用校园电话. 你们部门需要申请替换 被盗或损坏电话的 提交票证请求. 

关于校园电话支持， 打开购票请求.